Help Center
We're here to help. Find answers or reach out to our team.
For any questions, issues, or feedback regarding our mobile applications or services, please contact our support team directly.
Email: support@admediapixel.com
We typically respond within 24–48 business hours.
If you are experiencing a problem with one of our mobile applications, please include the following information in your email to help us resolve your issue efficiently:
All purchases and subscriptions are processed through Apple's App Store. To manage your subscriptions, cancel a renewal, or request a refund:
For refund requests, please visit reportaproblem.apple.com.
If you have questions about how your data is collected and used, or if you would like to exercise your privacy rights (access, correction, or deletion), please review our Privacy Policy or contact us at:
Common Questions
You can reach our support team by sending an email to support@admediapixel.com. Please include the name of the app, your device model, iOS version, and a description of the issue. We will respond within 24–48 business hours.
Subscriptions purchased through the App Store are managed by Apple. To cancel, go to Settings → [Your Name] → Subscriptions on your iOS device. Select the subscription you wish to cancel and follow the on-screen instructions. Cancellation takes effect at the end of the current billing period.
Refunds for App Store purchases are handled by Apple. To request a refund, visit reportaproblem.apple.com, sign in with your Apple ID, and select the purchase you would like to be refunded for. Apple will review and process your request.
Our data collection practices vary by application. In general, we may collect device information, usage analytics, and crash reports to improve our products. We do not sell personal information. For complete details, please refer to our Privacy Policy.
If you would like to request the deletion of your account or personal data associated with one of our applications, please send an email to support@admediapixel.com with the subject line "Data Deletion Request." Include the app name and any account details. We will process your request in accordance with applicable privacy laws.
First, try the following steps: (1) Make sure you are running the latest version of the app from the App Store. (2) Restart your device. (3) If the issue persists, uninstall and reinstall the app. If none of these steps resolve the problem, please contact us at support@admediapixel.com with details about the issue.
At this time, we provide customer support exclusively via email at support@admediapixel.com. This allows us to document and track all inquiries to ensure thorough and timely responses.
AdMediaPixeel LLC is based in Sheridan, Wyoming, United States. Our registered address is: AdMediaPixeel, 30 N Gould St, Ste 45906, Sheridan, WY 82801, USA.